Description

Providing customer service is the backbone of retaining, supporting and increasing customer engagement. Without this, you basically have a company with holes in its foundation. The growth, future and maturity of your company depends on it. Our goal is to help you build a reputation for acing your Customer Experience, leaving no stone unturned.

We help outsource customer and technical support services for any company size providing convenient solutions for customer engagement. We provide proper training for our team members to ensure they can easily cope, adapt and provide proper customer support to your clients through the use of CRM software that tracks all movements, engagement and support provided.

USPOSSIBLE offers Virtual Customer Service solutions across varieties of industries. This enables companies to select the outsourcing solution most suited to their needs. Save up to 70% on labor and occupancy costs with our customer service and support solutions!

Our Virtual Customer Support Services

Email Support

Are you loaded with daily emails and finding it challenging to manage them all? We will help you improve your customer engagement with real time responses and resolution by handling all your email inquiries and providing you with an end of day report for real time update.

Automatic Chatbot Installation

Why spend hours answering inquiries, when your chatbot can do it all for you! Deliver quick responses to your customers by setting up an automated chatbot system on your website. You can set up as many templates as you want, where your customers get automated replies to any relevant questions they have. We install a Chatbot web application to let you automate your overflowing inbox, delivering instant customer service assistance to your clients.

Inbound/Outbound Customer Service Calls

Maintain positive relationships with your customers and impress them using the right tone of voice, professionalism and timely responses. We handle incoming and outgoing phone calls to attend to your customers’ needs, delivering great customer service experience and satisfaction to your clients when they need it most!

Live Chat Support

Provide your customers with immediate responses through live chat support where they can get real time replies from a live person via chat engine. We will provide you with immediate responses and resolution to any queries your customers may have.

Our Virtual Customer Support Process

Customized Team

We work with start-ups and small and medium-sized enterprises with different needs. To ensure client satisfaction, we develop plans that meet the needs and requirements of our customers.

Performance Guarantee

Whenever our client is not satisfied with the performance of one of our agents, we offer a replacement at no extra cost, to ensure that high-quality performance is not compromised

Affordable Pricing

Our customer service outsourcing shouldn’t cost the moon. At USPOSSIBLE, we look for channels that can reduce unnecessary expenditures by our clients. Aside from waiving recruitment fees, USPOSSIBLE operates as a 100% home based. This eliminates the need for clients to invest in additional infrastructure as well as other overhead costs.

Support

Every account has an account manager who works closely with our agents and customers.

Ongoing Training

Our staff undergoes regular training to certify their communications and leadership skills are up to par with the high level of standards we promised to our clients.